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Steve, I just checked neteller and the money is there!  I can't believe it; anyway, I transferred all to my bank and left me 150 to go back and play.  Thanks again for your help and if you would like me to test casinos for you I'd be more than happy to; intercasino has the slots I like but they suck the $$ quick.  My last hurdle to leap is the actual deposit and neteller says it takes 1-2 business days (alas another wait); but seriously thanks for keeping your word and following through and once again I'll only play at your casinos. 

David

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Here's one where I wasn't asked to help on the situation but .... well his letter is one which I would have you avoid writing if you'll please listen to me.

No casino is run by Nuns. At best you're going to get a situation where they pay you because it is in their own best interest. That is why I have so few casinos listed. There aren't very many where you are going to have a good experience (unless of course you lose then it won't be an issue about paying you).

Dear Steve,
How many emails do you get a day which begin "I wish I would have known about your site before I bet money with so and so.com..." ? I had my doubts about booking over the internet back in September,  but I decided to take a risk and use a credit card to put a $500.00 deposit into a site called Betcom.com which I picked off of a search engine. They immediately gave me an extra $100.00 "deposit bonus" which I did not ask for or want. I am not a hardcore gambler but rather, a lifetime football fanatic with a knack for picking winners. I went through the ups and downs of the whole season racking up 81 wins, 44 losses, and 3 ties. I came up on Betcom over $1200.00. I never tried to draw out any money until after the Super Bowl. Of course when I did, just like you wrote about on your site, they put me through the changes about the unreadable fax, but after multiple tries, I finally overcame that excuse. In the meantime, of course, I promptly killed the credit card account that I had used with them because I figured if they are crooked enough to steal my winnings, they won't hesitate to steal my identity if they can. Next, this girl with the put on Jamaican accent starts trying to convince me over the phone that since they gave me the pretend $100.00 up front that they are now somehow partners in all my winnings. Further,  she says, I'm not allowed to let my account balance fall below the original $500.00 deposit amount without encountering some dire financial consequences. After thirty minutes of haggling,  I finally negotiated a cash draw of $500.00. Then rasta mama informs me that it is going to cost me $40.00 to have a check sent by Fedex. I told her to send it by US Mail for free (as per their own rules) and she says it might take three weeks or longer for it to arrive. Talk about the slow boat! At this point, I sincerely doubt if I'll ever see my money, which is the obvious downside of doing business with someone who is completely unknown to you. But if it only costs me $500.00 to learn the lesson that you shouldn't gamble over the internet, then I guess it's money well spent. Keep up the good work of educating people against these spliff smoking rip off artists, and if there is anything you can do to ruin Betcom's day, by all means be my guest. Thanks for letting me vent, G.D.

 

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This is a pristine example casino dispute of what to expect if you're playing somewhere that is unscrupulous, although I'd surely not have expected such a hassle over such a small amount of money. Most casinos that pull this kind of stuff, do it only when there is a considerable sum of money involved. Clearly that is not the case in this matter.

 

 

 

 

 

 

 

 

quote:
I read your article and I realized the online casino I've been playing was perhaps a cheating one all along. I've always suspect how come the odds of winning is so low there. And when I had enough I finally want to withdraw the rest of my money. I put in a request a week already and yet they still haven't send me anythinig,

I check on the status on my cheque, they request a gazillion documents from me which I still fax over  to them, then they make up excuses such as my documents are not clear so
 they can't process it. Do you have any suggestion as to what else can I do? Can I report them as a cheater casino? By the way, that casino is called GoldenPalace.com another sister site is Grandonline casino. Do you happen to have a list of accredited casino I can go to? Your help is greatly appreciated. Thank god there is someone like you around to track all these cheaters. Very frustrated player, 
Tiffany
unquote:

A Happy Ending. Casino dispute resolved!

quote:
Hi Steve,
Once again, sorry for the late reply, I'm in the middle of moving so I couldn't have time to check mail lately. However, I really want to thank you for your help. I just got my check in the mail, wow that was quick, I checked my email and they just emailed me a confirmation not too long ago, and then boom I got my check, what a fast service now huh? :)
I'd love to keep in touch with you, and for sure you're the first one on my mind if I do go play on any casinos, I'd go through your website and let you know.
Cheers, I'll be contacting you again shortly, keep in touch.
Once again, thank you so much for your help Steve...
Tiff
unquote:

The conclusion of Tiffany's casino dispute about getting paid was a pleasant one.  I was able to contact someone from GP and able to not only get her cleared for payment,  but they also comped her $150. Above is her last letter to me.

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I helped this Lady get two thousand dollars she wasn't ever expecting to see. (I got several thank you letters.  Below are two:

 

Steve-
After I got your email last night, look what showed up in my mail and the money IS in my casino account, in the process of being withdrawn right now - except for $40 to play with.  You are the magic man !!!  I haven't heard from this guy for a month and a half.  Thanks for all your help, and I will be checking your sites for new places to play.
Peggy
 

Hi Steve

Just wanted to thank you again for all your help.  I felt like I needed to just drop you a note since we had emailed everyday for the last several weeks - you do a great job.
Peggy
 

 

 

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