My name is Kirsten. I am
the customer services manager for The River Belle Casino.
Your case was brought to
my attention by J-J at ReferBack.
I am just sorry that
your case had to be brought to my attention through -these channels and that it had to
come to me at all!
I would firstly like to
inform you that the $7 balance has been transferred to your open casino account:
trbr02222052. I have also added $20 compliments of the customer services department as a
token of appreciation for your understanding and patience with us.
Steve, I am shocked and
horrified at the poor service you received from customer service representatives at our
contact center. Firstly, let me assure you that this matter is being dealt with at the
highest level. Secondly, I want you to know that this type of service is not indicative of
the level of service we usually give to our customers.
We at The 'Belle, pride
ourselves on being knowledgeable and informative and especially friendly to all our
customers who are all treated as valued customers. I realise that as an affiliate you
would like to know that your customers are being treated the same way as well.
I would like to
personally assure you that this is the sort of query that we should not have to deal with,
logisitics or technical difficulties is something beyond human control, but this is
unacceptable.
I would like to say in closing that, if there
is anything further you need assistance with or are unsure about, please feel free to drop
me a line anytime and I will gladly assist you further.
Please be assured that your valued players are
also ours and we endeavour to always maintain our high standards of service so people keep
coming back and are not only satisfied with their experience at The River Belle Casino,
but want to come back.
River Belle Customer Care
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